Websites can improve business to customer relationships in more ways than just via communication, support and up-to-date general information. A website can also inform a user of their project’s status, account information or balance.
The convenience of a website helps increase productivity, performance and speed. Producing a reliable product or completing a particular service in less time than expected always makes a customer satisfied. It takes months to gain a good customer, but seconds to lose one, and it is hard to lose a satisfied customer.